decoding human interaction

A POWERFUL APPROACH

Exceptional coaches attend to the behaviours which show up visibly in the individuals and teams they work with. They aren’t afraid to work with high levels of reactivity and they have a clear framework and model for doing so. They are able to work at depth with others because they also do this work on themselves.

All of our programmes for coaches and interventionists help you to know yourself broadly and deeply. We encourage coaches to develop behavioural flexibility and learn how to navigate their own behavioural preferences unintentionally showing up in their work with clients. Our programmes also equip participants to design interventions which transform stuck behavioural patterns in others.

Dialogix has trained hundreds of coaches and consultants worldwide in the art and science of behavioural change. All of the programmes below are certified by the International Coaching Federation and delivered by experts in the field of behavioural and communicative competency. Our foundation programme ‘The DNA of Exceptional Communication’ is the gateway to either of our level 2 programme which focus either on deeper work with individuals or with larger groups/organisations.

In our experience, the coaches we work with:

  • end up with increased demand for their services
  • are considered highly-skilled and are the coaches that people reach to where others have failed
  • create the conditions for durable change in individuals and groups
  • develop relationships premised on trust, with clients trusting them to work in the most sensitive and confidential arenas

The evidence

%
said they could ‘read the room’ more effectively and identify behavioural patterns with more ease

%
said they could identify stuck patterns of behaviour in groups and change them

%
said they thought this was a valuable framework for leaders to understand and apply

%
said they would recommend the approach to others

Don't just take our word for it...

Programmes and training


We offer three programmes which teach the skills required to work effectively with the behaviours which show up in human interaction. These programmes are suitable for anyone wanting to understand how to apply this framework. No prior experience is required. ‘The DNA of Exceptional Communication’ is a foundation level course. After completion, participants may choose to specialise in working with individuals or teams at Level 2. Some participants may choose to do all three programmes and packages are available below if you want to reserve a place on more than one programme at the point of booking.

Click on each title to read more about the programme:

This is a foundation programme which provides participants with a framework to understand the DNA of human interaction – ranging from day-to-day communication, through to the behaviours that emerge when people are placed under pressure.

Using ‘The Dialogix Model’© we will equip you with the skills to be able to get beneath the surface of deeply-engrained organisational behaviours. You will learn how to deconstruct the hidden dynamics of group interaction and link them to observable behaviours in the room – creating an opportunity to recognise and change stuck patterns of behaviour that are not working. Our approach, the science of which is based on 50 years of clinical research, releases the most repetitive, unhelpful behavioural patterns, creating more powerful, effective and high-performing teams and individuals.

By deconstructing the invisible structures that sit behind our most volatile reactions, participants will also explore what drives human behaviour in crisis. Through exploration of the role of story and identity, you will learn how to make sense of – and change – the most disruptive patterns of behaviour that can erupt without warning.

As we are working with behaviours, our programmes run as ‘live learning laboratories’.


This programme helps participants develop skills in:
  • BEHAVIOURAL ANALYSIS

    Explore how your own behavioural preferences affect how you show up and engage with others as well as developing the ability to read a room and understand the invisible structures driving observable behaviour

  • INTERVENTION DESIGN

    Learn how to identify stuck behavioural patterns and design interventions to change unhelpful patterns of behaviour. Develop the ability to guide groups successfully through dialogue processes.

  • BEHAVIOURS UNDER PRESSURE

    An introduction to what drives human behaviour in crisis and how to make sense of behaviours that emerge whilst individuals and teams are under pressure. Develop the ability to lower the stakes for yourself using core principles for managing reactivity.

Upcoming programmes
Programme NameDatesVenueRegister
The DNA of Exceptional Communication – February 201826 Feb - 02 Mar 2018Central London/Manchester – venue TBC
The DNA of Exceptional Communication – September 201810 Sep - 14 Sep 2018Central London/Manchester - venue TBC
This programme focuses on learning how to work with an individual’s most engrained behaviour by exploring the role that their childhood story plays in driving that behaviour. Individual’s interested in becoming a ‘Story Guide’ having read ‘Where Did You Learn to Behave Like That?’ should attend this programme having successfully completed Level 1 training. All participants of this programme must have attended the Level 1 programme ‘The DNA of Exceptional Communication’ or the Kantor-Dialogix programme ‘Making Change Happen’.

Many coaches describe how they feel unprepared to work with behaviour emanating from a leader’s childhood story, or they do so purely instinctively. Unless somebody is therapeutically trained, they may not have suitable models for doing work of this kind, or sense a gap that results in them feeling ill-equipped to do so.

This programme will bridge that gap. It provides a model for embarking on childhood story work with a leader, including the work that practitioners must do on their own childhood stories, before engaging deeply in childhood story work with clients. It does so by taking you deep into the inner processes of working with the impact of childhood stories in an appropriate and skillful way.

As we are working with behaviours, our programmes run as ‘live learning laboratories’.


In this programme participants will learn how:
  • SOLICIT THE CHILDHOOD STORY

    Learn how to unearth and work effectively with the client’s “Immutable Childhood Story” through the lens of inconvenient truths, story archetypes and pathways

  • IDENTIFY THE NARRATIVE

    Understand the internal narrative, how it is formed and the impact that it has. You will also learn how to connect observable behaviours with components of the story and narrative

  • GAIN COMMAND OF THE STORY & WRITE A NEW NARRATIVE

    Help others to separate the voice of the child from the adult, designing skillful interventions which help them gain command of the old internal narrative, so that it no longer does harm, and, gradually, write a new internal narrative.

Upcoming programmes
Programme NameDatesVenueRegister
The Exceptional Leadership Coach – April 20189 Apr - 13 Apr 2018Beechfield House Hotel
The Exceptional Leadership Coach – September 201817 Sep - 21 Sep 2018Beechfield House Hotel
This programme is for those who want to become skilled in being able to identify, understand and act upon what is happening at a systemic level within organisations. It involves deeper work with groups and teams, sometimes in the context of system-wide change. Participants of this programme must have attended the Level 1 programme ‘The DNA of Exceptional Communication’ or the Kantor-Dialogix programme ‘Making Change Happen’.

The combination of Dialogue and Structural Dynamics proves particularly powerful in providing a lens though which to look at and assess what is happening within an organisation as a whole. The Exceptional Organisational Coach will equip you with the skills to map behaviours and archetypes and understand how they show up at particular interfaces. Using what you learn on this programme, it will be possible for you to read organisational behaviour in a way which allows you to design system-wide interventions to effect sustainable behavioural change.

As we are working with behaviours, our programmes run as ‘live learning laboratories’.


In this programme participants will learn how to:
  • MAP BEHAVIOURS ACROSS ORGANISATIONS

    Learn how to work with instant, real-time behavioural dynamics that emerge in teams and organisations. Become skilled at mapping behaviours systemically so that problematic interfaces and patterns can be identified. Grow to understand the role that the organisational narrative has in influencing those behaviours.

  • DESIGN ORGANISATIONAL INTERVENTION

    Identify leverage points for behavioural change to take place and practically understand how best to contract and prepare for ‘interventions’ at difficult interfaces within an organisation

  • GAUGE AN ORGANISATION’S MORAL COMPASS

    Understand the importance of moral sensitivity and the mechanisms through which moral corruption can take place at an organisational level. Learn what steps to take when you identify those mechanisms in a client organisation.

Upcoming programmes
Programme NameDatesVenueRegister
The Exceptional Organisational Coach – March 20185 Mar - 09 Mar 2018Beechfield House Hotel
The Exceptional Organisational Coach – September 20183 Sep - 07 Sep 2018Beechfield House Hotel

our packages

Advanced Practitioner

SPECIALISING IN EITHER CHILDHOOD STORY WORK OR ORGANISATIONAL INTERVENTION

£3950+VAT

  • Access to Level 1 and either of the level 2 programmes
  • 4 x 1 hour one-to-one coaching via video conference
  • Save £950 on individual price
Register

Expert Practitioner

SPECIALISING IN CHILDHOOD STORY WORK AND ORGANISATIONAL INTERVENTION

£6250+VAT

  • Access to Level 1 and both of the level 2 programmes
  • 6 x 1 hour one-to-one coaching via video conference
  • Save £1,600 on individual price
Register

Design & Practice Support

£900+VAT

  • To support programme participants taking the concepts into use for the first time after they have completed a programme
  • 6 x 1 hour one-to-one calls via video conference
Register
Team DialogixTrain Exceptional Coaches and Interventionists